Understanding the Challenge
Before partnering with Aqumen Recruitment, the client faced several challenges with their previous recruitment agency. Communication was inconsistent and impersonal, leaving the client feeling undervalued and unsupported. There was a lack of proactive engagement, and the agency only seemed interested when job roles needed filling. Additionally, poor candidate reliability — particularly no-shows — severely impacted productivity. These issues led the client to seek a recruitment partner who could provide dependable service and a genuine, ongoing relationship.
Our Approach
The client was referred to Aqumen Recruitment by another satisfied partner, a large Multinational textiles manufacturer, who had highlighted the speed, efficiency, and high standards of our services. Acting on this recommendation, I reached out to the client to schedule an in-person meeting and explore how we could better support their recruitment needs.
During the initial consultation, I introduced our attendance monitoring app (currently in development), explained our strict attendance policies, and outlined our commitment to regular site visits and clear communication. I emphasized our relationship-focused approach — not only with clients but also with our temporary workers — to ensure alignment, accountability, and job satisfaction on all sides.
The Outcome
As a result of our collaborative approach, we successfully placed a candidate who has now been with the client for over two months. The individual is performing exceptionally well, meeting key targets, and is already being considered for progression within the company.
Our success and ongoing engagement led to two additional job placements for a brand-new shift the client was launching. I was invited to visit the site and observe the new roles firsthand, which enabled me to provide accurate, detailed job descriptions to candidates — significantly enhancing their preparedness and confidence before starting.
The client has expressed satisfaction with our service and confirmed that they are no longer working with alternative agencies, choosing instead to continue exclusively with Aqumen Recruitment.
Client Feedback
The client has consistently expressed satisfaction during our face-to-face interactions, highlighting our reliability, communication, and proactive approach. They have also made the decision to move forward exclusively with our services. This reflects their confidence in our ability to meet their recruitment expectations.
Key Takeaways & Lessons Learned
This partnership reaffirmed the value of consistent, relationship-driven recruitment. Building strong connections with both the client and candidates has proven vital to ensuring reliable attendance and sustained performance. Regular check-ins, proactive engagement, and delivering on commitments are key factors in our ongoing success.