Understanding the Challenge
Our Client is a business operating within the woodwork industry, who were facing significant recruitment challenges prior to engaging with Aqumen Recruitment. The company struggled with staff retention, frequently losing candidates shortly after placement. Additionally, they lacked the capacity to manage comprehensive induction processes, which further contributed to staff turnover. Communication with their previous recruitment agency had also deteriorated, leaving the management team feeling unsupported and frustrated.
Our Approach
To better understand the client’s needs and rebuild their trust in recruitment services, we began by visiting the site and meeting directly with the two managers. Initially, they expressed hesitancy due to negative past experiences. However, through a transparent and consultative approach, we began to rebuild confidence—thanks in part to one of the key managers, who gave us the opportunity to prove our value.
Within the first six weeks, we successfully placed 12 candidates, all of whom demonstrated 100% attendance and strong reliability. We maintained this high standard throughout the season, experiencing only two weeks where candidates did not meet expectations—issues which were quickly resolved by deploying pre-vetted individuals from our candidate pool.
Recognising the client’s struggle with induction logistics, we implemented a streamlined onboarding process using DocuSign, which greatly reduced administrative burden and was met with enthusiastic approval from The Client. Additionally, we introduced our attendance monitoring app directly on-site. This allowed us to take full responsibility for tracking attendance, easing the pressure on the client and enabling them to focus on managing his permanent team and day-to-day operations.
The Outcome
Our tailored recruitment strategy and responsive support led to tangible improvements for the Client. With a reliable temporary workforce in place, The on site manager was able to dedicate more time to strategic tasks and staff development. The efficiency of the recruitment and onboarding process allowed the business to operate more smoothly, with minimal disruption from staffing issues.
Furthermore, the consistent communication and ongoing support provided by Aqumen Recruitment were particularly appreciated. The Client knew they could rely on us for immediate assistance, which marked a stark contrast to his previous experience with other agencies.
Client Feedback
Site Manager has expressed high satisfaction with our services, noting:
“I wouldn’t go to another agency again—Aqumen Recruitment is the only agency I’d turn to for any future hiring needs.”
When asked for feedback, The onsite manager confirmed he had nothing negative to say about his experience working with both Aqumen Consultant and Aqumen as a whole.
Key Takeaways & Lessons Learned
This case demonstrates that the right recruitment partner can make a significant difference—even for clients who have been let down in the past. Open communication, responsiveness, and tailored solutions can rebuild trust and deliver real business impact. It also highlights the importance of listening to the client’s specific pain points and offering tools, like digital induction solutions and on-site tech support, that add real value beyond simply filling roles.