Your hours are recorded based on the timesheet, on site clock-in system or the Aqumen phone app, these can vary depending on the client you are assigned to.

Aqumen Recruitment can only process hours that the client has authorised and approved.

Timesheets are sent by the client each week to confirm the hours you have worked for payroll. You are paid the hours which are confirmed by the client via a signed and authorised timesheet. 

These are statutory minimum pay rates set by the UK Government and vary based on your age and employment status. Aqumen Recruitment ensures all workers are paid at or above the legal minimum. 

https://www.gov.uk/national-minimum-wage-rates 

Payslips are issued weekly through our secure online payroll portal Sage HR.  

When you get paid for the first time you will receive an email from SageHR asking you to register, follow the instructions on screen and complete the registration. Once registered and have a working account you can view your payslips online. 

If you have a question about your pay, or think your pay is not correct, please email payroll@aqumenrecruitment.co.uk with your name, phone number, email, dates under query worked, company worked for and location. You will receive a response within 1 working day of sending this query. 

Your first wage will be paid in arrears. Payment in arrears means a worker is paid after the work has been completed, not in advance. 

For a weekly-paid worker, this usually means: 

• You work a full week first 

• Your hours are recorded and approved 

• You are paid for those hours the following week 

Example timeline 

• Week 1 (Mon–Sun): 
  You work your hours as normal 

• End of Week 1 / Start of Week 2: 
  Your timesheet is submitted and approved 

• End of Week 2 (Friday): 
  You receive payment for Week 1 

So, although pay is weekly, it is one week behind. 

Yes. All temporary workers accrue holiday pay in line with the Working Time Regulations. Holiday pay is paid at your average rate of pay. The link below will help calculate your holiday pay. 

Holiday pay is based on your average weekly earnings over the previous 52 worked weeks in line with UK legislation. 

https://www.gov.uk/calculate-your-holiday-entitlement 

For planned leave, submit a holiday request to the temp@aqumenrecruitment.co.uk 

If you are unable to attend work due to sickness and absence, please contact the on-call phone number 07572864821.  

Eligible workers are enrolled into our workplace pension scheme which is provided by Nest. You’ll receive a welcome pack directly from the pension provider when you start work 

Yes. Please contact the pension provider after enrolment, the pension provider will send instructions on how to opt out. Aqumen cannot opt out on your behalf 

https://www.nestpensions.org.uk/schemeweb/nest.html 

Your tax code appears on your payslip and is provided to us by HMRC. 

Contact HMRC directly. Only HMRC can amend your tax code. They will notify us automatically of any changes. 

Emergency tax is applied when we have not received your P45 or HMRC has not yet confirmed your tax code. This is usually temporary and corrected once your details are updated. 

An Attachment of Earnings Order (AEO) is a legal instruction requiring us to deduct money from your wages (e.g., unpaid fines, child maintenance). All legal deductions relating to you AEO will appear in your payslip. 

A P45 is a document given by your previous employer showing your taxable earnings and tax paid in the current tax year. It helps ensure your tax code is correct. 

You can complete a Starter Checklist (previously P46) so we can allocate the correct tax code. HMRC may also issue one directly after you start working. 

Yes. NI contributions are deducted based on your earnings and NI category. Your payslip will show the amount deducted. 

A P60 is issued after the end of each tax year (typically in April/May) and shows your total earnings and tax paid for the year. You will receive one if you were employed by us on 5 April. 

Yes, Aqumen offers a completely FREE recruitment service to candidates in line with UK law. It is illegal in the UK for recruitment agencies to charge fees to people seeking work, except in certain situations such as entertainment and modelling agencies of which Aqumen is not one, therefore we do not charge candidates for our service. If you believe you are being charged for a recruitment service illegally as a candidate, you can make a complaint direct to the agency or the REC (the Recruitment industry body) here. 

You can register online via our registration link below: 

https://online.aqumenrecruitment.co.uk/join.aspx? 

You will need to have proof of the following 

• Up to date CV to help us identify your skills and experience. 

• relevant certificates or licences 

• Proof of Identification (e.g. Passport or birth certificate) 

If you are looking for temporary work you will also need to provide the additional information: 

• National Insurance Number 

• Bank Details 

• Reference contacts would also be useful and help us to place you into work quicker if you are seeking temporary work.